Appointment and Online Course
Cancellation Policy

Set out below are the terms on which Jen Adams provides service to clients, so please ensure that you have read and fully understood them before booking an online health check, Private consultation or Coaching Session with Jen Adams.

Cancellation Terms

If you are unable to attend a Zoom or in-person appointment, please contact Jen Adams direct on 07970 748001. You can re-arrange a date up to 24 hours before, for example, an appointment booked on a Friday at 11am can be re-arranged at the latest by Thursday at 11am without penalty (loss of deposit or treatment from your plan).

Re-Arrange Booked Treatments

If you need to re-arrange the date or time of an appointment, please text or call Jen on 07970 748001. The appointment will need to be re-booked within 7 days of the original date without penalty. Furthermore, appointments can be only re-arranged up to 3 times. On the 3rd time, a further charge of £25 will be taken from the card. Failure to attend 3rd appointment will result in a penalty.

Deposits and Consultation Fees

Deposits or full payment for online nutrition courses may be requested at the time of booking. A consultation fee of £75 may be requested to secure a private consultation appointment date and time.

This cost will be deducted from your online course fee when purchased from the Application Call or accepted as payment for advice once you have attended if we decide to not proceed with any courses and coaching.

How to Pay

Credit card or visa payments are accepted. Cheques are not allowed; however, bank transfers are an option and can be discussed at the time of booking.

Online Courses Cooling-off Period (7 days)

Most courses are paid-in-full or a monthly payment plan is set up after the Application Call for the agreed duration.

There is a 7-day cooling-off period that applies from the date of the first payment.

The full price of a Private Nutrition Consultation will be payable with the remaining monies will be refunded.

For example: With Metabolic Reset Method, access to the content will have been completed and/or granted therefore if you wish to change your mind within 7 days of the cooling-off period then £195 will be deducted and the remaining balance refunded via the original payment method.

If you need to cancel or re-arrange any further sessions, the cancellation terms apply.

If you do NOT attend any Private Coaching Sessions or Group LIVE chats the success of the online course is relevant to your attendance and watching the lessons.

Therefore not attending and cancelling sessions will impact the results of your transformation. Any Coaching Sessions not taken within every 12 months will be forfeited.

Jen Adams is the trading name for Jen Adams Ltd: Registered company number: 8653260